We Stand By What We Sell

If you’re not satisfied, you may return your purchase for replacement or refund within one year of purchase.

We provide free return shipping on all Water-to-Go products. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please email sales@watertogo.co.nz to initiate a return.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@watertogo.co.nz

Need help?

Contact us at sales@watertogo.co.nz for questions related to refunds and returns.