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General information


We do not process orders over the weekend. We do not dispatch orders on New Zealand Bank Holidays.

Please make sure you supply us with a mobile number when you order, then, if required, we can give you full tracking information & updates on your order throughout the process.

We only ship to Australia and New Zealand and their territories. If you arent any of these please go to to find the closest distributor.

For larger orders, or if you have any queries, contact our helpful office team on [email protected] to discuss method, possible cost savings and get an answer to your questions.

Overseas orders

Please find your nearest distributor here.

Canceling orders

To cancel an order, please call us straight away or email us with your reason why you would like to cancel your order.

If you haven’t received your order after 7 days, please contact our office.

Water-to-Go does not accept liability for delayed orders.

By placing an order with us, you automatically agree to the Terms and Conditions stated above.

Refunds and Returns

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns or exchanges within 10 days of receiving your order. You can return your product for a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must be returned in original packaging and the filters not activated.
  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

  1. Login to your account or email us at [email protected]
  2. Choose the products you wish to return or exchange from your order
  3. Send all items back to us using the label we will provide for you

Water-to-Go strongly advises using an insured postal service when returning goods back to us.

Faulty Products

If in the very unlikely event that any goods are found to be faulty, and when Water-to-Go has verified your claim, we will send you a replacement as soon as possible.

Incorrect Orders

We do our very best to ensure that your order is supplied correctly, in the event that this is not the case please advise us within 48hrs of receiving your goods. E-mail us at [email protected]. We will send the correct goods as soon as possible and arrange the return of incorrect products.

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